Last Updated: 1 September 2026

This Privacy Policy explains how Pride Transformations / PT Online Coach (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, purchase the TRACK Course, join our Weightloss Community, participate in coaching, or interact with our services.

By using our website or purchasing our products and services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Email address
• Phone number
• Date of birth or age
• Country or general location
• Billing and payment information
• Login and account information

Weightloss & Coaching Information

If you participate in our coaching or community programmes, you may voluntarily provide:

• Current and goal weight
• Height
• Weightloss progress
• Measurements and progress photos
• Food and calorie-tracking information
• Exercise and activity information
• Goals and lifestyle information
• Information you choose to share with your coach or within the community

You are not required to provide information that is not necessary for the service you have purchased.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Provide access to the TRACK Course
• Provide weightloss coaching and community support
• Manage your membership and account
• Process payments and subscriptions
• Communicate with you about your membership, coaching, courses and services
• Send reminders, updates and important service information
• Monitor your progress and provide personalised coaching
• Improve our courses, coaching and community
• Respond to questions and support requests
• Prevent fraud, misuse or unauthorised access
• Comply with applicable legal and regulatory requirements

We may also use information in an aggregated or anonymised form to understand member trends and improve our services.

3. WEIGHTLOSS AND HEALTH-RELATED INFORMATION

Some information shared during coaching may be considered personal or health-related information.

We only use this information for purposes connected to providing our coaching, course or community services, where applicable.

Please do not share information that you are not comfortable providing.

Our programmes provide education, guidance and general lifestyle support. They are not a substitute for medical advice, diagnosis or treatment from a qualified healthcare professional.

4. COMMUNITY INFORMATION

If you participate in our Weightloss Community, information you choose to post, comment, upload or share may be visible to other community members depending on the platform and privacy settings.

This may include:

• Progress updates
• Photos
• Weightloss results
• Questions and discussions
• Comments and messages

Only share information in the community that you are comfortable other members seeing.

We encourage members to respect each other’s privacy. You must not copy, distribute, screenshot or share another member’s personal information, photos or conversations outside the community without their permission.

5. TESTIMONIALS AND SUCCESS STORIES

We may ask you for permission to use your testimonial, progress photos, results or success story for marketing purposes.

We will not intentionally use your personal testimonial, progress photos or identifiable success story for promotional purposes without your permission.

If you provide permission, you may request that we stop using the material in future marketing, although material that has already been published or distributed may not always be possible to completely remove.

6. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

We generally do not store your full credit card or banking details on our own systems. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security procedures.

7. THIRD-PARTY SERVICES

We may use third-party platforms and service providers to operate our business, including platforms used for:

• Course delivery
• Community communication
• Email and messaging
• Payment processing
• Customer management
• Calorie and food tracking
• Video calls
• Website hosting
• Analytics and marketing

These providers may process information on our behalf or independently according to their own terms and privacy policies.

We only use third-party services that are reasonably necessary to operate and deliver our services.

8. COMMUNICATIONS

When you provide your contact details, we may contact you regarding:

• Your purchase or membership
• Course access
• Coaching
• Community announcements
• Payments
• Account issues
• Important service updates

Where permitted by law, we may also send promotional communications about our products, services, challenges or offers.

You can unsubscribe from marketing communications at any time.

Please note that you may still receive essential service-related communications.

9. COOKIES AND WEBSITE DATA

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Measure marketing campaigns
• Provide relevant advertising where applicable

You can adjust your browser settings to restrict or block cookies. Some website features may not work correctly if certain cookies are disabled.

10. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no online system or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

11. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining records, resolving disputes and complying with legal obligations.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.

12. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share information where reasonably necessary with:

• Service providers who help us operate our business
• Payment processors
• Course and community platforms
• Communication and technology providers
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where legally required

We may also disclose information where necessary to protect our rights, prevent fraud or address security or legal concerns.

13. YOUR RIGHTS

Depending on applicable privacy laws, you may have rights relating to your personal information, including the right to:

• Ask what personal information we hold about you
• Request access to your information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request that we restrict certain processing

To exercise a privacy-related right, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

14. CHILDREN

Our services are intended for adults.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement and consent where required by law.

If you believe a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

15. INTERNATIONAL DATA TRANSFERS

Some of our service providers may store or process information outside South Africa.

Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements and appropriate safeguards.

16. SOUTH AFRICAN PRIVACY LAW

Where applicable, we process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

Nothing in this Privacy Policy limits any rights you may have under applicable privacy legislation.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be posted on this page with a revised “Last Updated” date.

18. CONTACT US

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us through the contact details provided on our website.

Pride Transformations / PT Online Coach

Website: ptoc.online

Email: Pridetransformations8@gmail.com

Privacy Contact: info@ptoc.online

IMPORTANT NOTICE

By purchasing or using the TRACK Course, Weightloss Community or Coaching Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Refund Policy and Disclaimer, where applicable.